ShopOpsy

Refund & Return Policy Setup

Policy writing service by ShopOpsy

A refund and return policy customers can follow

We write your refund and return policy around your products and the process you use, so customers know what they can return, how to do it and when they’ll get their money back.

What’s included

We cover the points below, adjusted to what applies to your store.

  • Your return window and when it starts
  • Condition requirements, and products that can’t be returned, such as final sale or custom-made items
  • How customers start a return and where they send it
  • Who pays for return shipping
  • How and when refunds are issued, and whether you offer exchanges or store credit
  • What happens with damaged, defective or wrong items

What we’ll ask you

You share these details in the order form.

  • Your return window and any products you exclude
  • How customers start a return, for example by email or from their customer account
  • Your return address and who pays for return shipping
  • How you refund: to the original payment method, as store credit or as an exchange

What you get

  • Ready-to-paste text

    Your refund and return policy as plain text, ready to paste, sent by email.

  • Where to publish

    Paste it into the return and refund policy field in Settings > Policies in your Shopify admin.

  • Yours to edit

    Change the text whenever you need to, for example when you add an app or change how you ship.

How it works

  1. Order and share your store details

    Place your order and answer the questions in the order form. They cover the details listed above.

  2. We review your store setup

    We look at your products and how returns, exchanges and refunds work in your store today, so the text matches how your store works.

  3. We write your refund and return policy

    We draft the text in plain language from your answers and our review, then send it to you by email.

  4. You review and publish

    Read the text, change anything you need to, then publish it in Shopify under Settings > Policies or as a page.

Not legal advice. This service provides policy drafts based on the information you share. Requirements differ by country and type of business, so if you’re unsure what applies to your store, have the text reviewed by a qualified legal professional before you publish it.

Other policies

Order another page on its own, or get all five together in the Legal Page Bundle.